Privacy Policy

This Privacy Policy explains how Anthony's Coal Fired Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit our website at pizz-anthonys.top (the "Website"), place orders, interact with our services, or otherwise engage with us. We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner.

By using our Website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of our Website and services immediately. We encourage you to review this Policy periodically, as we may update it from time to time to reflect changes in our practices or applicable law.

This Privacy Policy applies to all users of the Website located in the United States. Where applicable, it references the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant U.S. federal and state privacy laws.

1. Who We Are

Anthony's Coal Fired Pizza is a food service business operating in the United States. We provide coal-fired pizza and related food and beverage products to consumers through our physical locations and online platforms.

For any questions, concerns, or requests related to your privacy, please use the contact details provided above or refer to the Contact Us section at the end of this Policy.

2. Information We Collect

We collect several categories of personal information depending on how you interact with us. The types of information we collect are described in detail below.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our loyalty program, make a reservation, subscribe to our newsletter, or otherwise interact with us, we may collect the following personal identification information:

• Full name
• Email address
• Mailing or delivery address
• Phone number
• Date of birth (for age verification or birthday promotions)
• Username and password for account registration
• Profile photo (if provided voluntarily)
• Payment information, including credit or debit card numbers, billing address, and other financial data (processed through secure third-party payment processors)

2.2 Order and Transaction Data

When you place an order through our Website or mobile applications, we collect information related to your transaction, including:

• Items ordered and order history
• Order preferences and special dietary requests
• Delivery address and instructions
• Transaction amounts and payment method type
• Loyalty points earned and redeemed
• Promotional codes or discount coupons used

2.3 Usage and Technical Data

When you visit our Website, we automatically collect certain technical and usage data through cookies, web beacons, log files, and similar tracking technologies. This may include:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Referring URL and exit pages
• Pages viewed, time spent on each page, and navigation paths
• Date and time of visits
• Clickstream data and interaction events
• Search terms used on our Website

2.4 Device Information

We may collect information about the device you use to access our Website, including:

• Device identifier (device ID)
• Mobile network information
• Hardware model and specifications
• Mobile operating system version
• Advertising identifiers (such as Apple IDFA or Google Advertising ID)

2.5 Location Data

With your permission, we may collect precise or approximate location data from your device to help you find the nearest Anthony's Coal Fired Pizza location, provide local promotions, or facilitate delivery services. You may disable location access through your device settings at any time.

2.6 Communications Data

When you contact us via email, phone, online forms, or through social media, we collect the content of your communications, including:

• Customer service inquiries and responses
• Feedback, complaints, and reviews
• Survey responses
• Social media interactions and messages

2.7 Information from Third Parties

We may also receive information about you from third-party sources, such as:

• Social media platforms when you use social login features (e.g., "Sign in with Google" or "Sign in with Facebook")
• Third-party delivery platforms and partners
• Analytics providers and advertising networks
• Loyalty program partners
• Publicly available databases

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. Specifically, we use your information to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders and transactions
• Manage your online account and loyalty program membership
• Arrange delivery or coordinate pick-up of orders
• Process payments and issue receipts or invoices
• Handle returns, refunds, or order adjustments
• Respond to your customer service inquiries and resolve complaints
• Send order confirmations, updates, and delivery notifications

3.2 Personalization and User Experience

• Customize your experience on our Website based on your preferences and history
• Remember your saved addresses, payment preferences, and order history
• Provide personalized menu recommendations based on past orders
• Display location-specific content, pricing, or promotions

3.3 Marketing and Promotional Communications

• Send you promotional emails, newsletters, special offers, and discounts if you have opted in to receive such communications
• Notify you about new menu items, seasonal specials, or limited-time promotions
• Conduct contests, sweepstakes, or loyalty reward programs
• Display targeted advertisements on our Website and on third-party platforms, including social media
• Measure the effectiveness of our marketing campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected]. Please note that even if you opt out of marketing messages, we may still send you transactional or service-related communications.

3.4 Analytics and Business Improvement

• Analyze usage trends and Website traffic to improve our products and services
• Conduct internal research and data analysis to understand customer behavior and preferences
• Monitor Website performance, diagnose technical issues, and optimize functionality
• Develop new features, products, and services based on customer feedback and demand

3.5 Legal Compliance and Safety

• Comply with applicable federal, state, and local laws, regulations, and legal processes
• Enforce our Terms of Service and other agreements
• Detect, prevent, and investigate fraud, unauthorized access, and other illegal activities
• Protect the safety, rights, and property of Anthony's Coal Fired Pizza, our employees, customers, and the public
• Respond to lawful requests from law enforcement or government authorities

4. Legal Basis for Processing (U.S. Applicable Laws)

In the United States, we process your personal information in accordance with applicable federal and state laws, including the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive practices in data collection, and the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents.

Our legal grounds for processing your personal information include:

• Performance of a contract: Processing necessary to fulfill your orders and provide our services
• Legitimate business interests: Analytics, fraud prevention, improving our Website and services
• Compliance with legal obligations: Responding to legal requests, tax reporting, and regulatory compliance
• Your consent: For marketing communications and optional data collection where consent is required

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with certain third parties in the following circumstances:

5.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business and Website. These providers are contractually obligated to use your data only as necessary to perform services on our behalf and to maintain appropriate data security standards. Our service providers may include:

• Payment processors: To securely process your credit/debit card payments and financial transactions
• Delivery and logistics partners: To fulfill delivery orders and coordinate logistics
• Cloud hosting and IT providers: To host our Website, databases, and infrastructure
• Email marketing platforms: To manage and send promotional communications
• Analytics providers: Such as Google Analytics, to analyze Website usage and performance
• Customer relationship management (CRM) systems: To manage customer interactions and loyalty programs
• Advertising networks: To serve targeted advertisements on our Website and third-party platforms
• Fraud detection services: To identify and prevent fraudulent transactions

5.2 Corporate Transactions

In the event of a merger, acquisition, sale of assets, reorganization, bankruptcy, or other corporate transaction, your personal information may be transferred to the acquiring entity or successor business as part of that transaction. We will notify you of any such change in ownership or control by posting a notice on our Website or sending you an email if required by applicable law.

5.3 Legal Requirements and Protection of Rights

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request
• Enforce our Terms of Service or other policies
• Protect and defend the rights, property, or safety of Anthony's Coal Fired Pizza, our customers, employees, or the public
• Investigate, prevent, or take action regarding suspected fraud, illegal activities, or security incidents

5.4 With Your Consent

We may share your information with other third parties when we have obtained your explicit consent to do so. For example, if you choose to participate in a co-branded promotion with a partner company, we may share certain information with that partner with your prior permission.

5.5 Aggregate and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes.

6. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies (including web beacons, pixels, and local storage) to enhance your experience, analyze usage, and support our marketing efforts. Cookies are small text files stored on your device when you visit a website.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Website to function properly. They enable core features such as page navigation, shopping cart functionality, and secure login. These cookies cannot be disabled.
• Performance and Analytics Cookies: Collect information about how visitors use our Website, such as which pages are visited most often and how users navigate between pages. This data helps us improve our Website's performance.
• Functional Cookies: Allow us to remember your preferences and settings, such as your language preference, saved addresses, and order history, to personalize your experience.
• Advertising and Targeting Cookies: Used to deliver advertisements that are relevant to you and your interests. They also help measure the effectiveness of advertising campaigns across different platforms.
• Third-Party Cookies: Some third parties, including analytics and advertising partners, may place cookies on your device through our Website. These parties have their own privacy policies governing the use of such cookies.

For more detailed information about the specific cookies we use and how to manage your cookie preferences, please refer to our Cookie Policy, available on our Website. You can also manage cookies through your browser settings; however, disabling certain cookies may affect your ability to use some features of our Website.

7. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our Website. Sensitive data, including payment information, is encrypted both in transit and at rest.
• Access Controls: Access to personal information is restricted to authorized personnel who require it to perform their job functions. We implement role-based access controls and require employees to complete privacy and data security training.
• Secure Payment Processing: We do not store complete credit or debit card numbers on our servers. All payment transactions are processed through PCI DSS-compliant third-party payment processors.
• Firewalls and Intrusion Detection: We use firewalls, intrusion detection systems, and other network security measures to protect our infrastructure from unauthorized access and cyber threats.
• Regular Security Assessments: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential weaknesses in our systems.
• Incident Response Plan: We maintain a data breach response plan and will notify affected users and relevant authorities in the event of a data breach as required by applicable law.

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable U.S. laws.

8.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you the following rights:

8.2 Rights for All U.S. Residents

Regardless of your state of residence, you have the following rights:

• Right to Access: You may request access to the personal information we hold about you by logging into your account or contacting us directly.
• Right to Correction: You may update or correct inaccurate information by editing your account profile or contacting us.
• Right to Opt-Out of Marketing: You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

8.3 How to Submit a Privacy Rights Request

To exercise any of the rights listed above, please submit your request through one of the following methods:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: Through the contact form available at pizz-anthonys.top

We will verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf; the agent must provide written authorization signed by you. We will respond to your verified request within 45 days of receipt, or within 90 days if additional time is needed (with prior notice to you). We will not charge a fee for processing your request unless it is excessive, repetitive, or clearly unfounded.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide our services, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The specific retention periods we apply include:

Once the applicable retention period has expired, we will securely delete or anonymize your personal information. If deletion is not immediately possible due to technical constraints (e.g., backup systems), we will isolate the data from further processing until deletion is possible.

10. Children's Privacy

We do not knowingly collect, solicit, or use personal information from children under the age of 13, and we do not knowingly allow children under 13 to create accounts or use our services. Our practices are in compliance with the Children's Online Privacy Protection Act (COPPA).

Furthermore, our marketing communications, loyalty programs, and online ordering services are directed toward adults aged 18 and older. If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected] so that we may take appropriate action.

11. International Data Transfers

Anthony's Coal Fired Pizza is a U.S.-based business, and we primarily process and store data within the United States. If you are accessing our Website from outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country.

By using our Website and providing your personal information, you consent to this transfer, storage, and processing of your data in the United States. We take appropriate steps to ensure that any international transfers of personal data are handled in accordance with applicable laws and that your information remains protected to a standard consistent with this Privacy Policy.

If we transfer data outside the U.S. to third-party service providers located in other countries, we ensure that appropriate safeguards are in place, such as contractual data protection clauses or other legally recognized transfer mechanisms.

12. Third-Party Websites and Links

Our Website may contain links to third-party websites, social media platforms, delivery services, or other external services that are not operated or controlled by Anthony's Coal Fired Pizza. This Privacy Policy does not apply to those third-party websites, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party websites you visit through links on our Website before providing any personal information. Common third-party services you may encounter include:

• Social media platforms (Facebook, Instagram, Twitter/X, TikTok)
• Third-party food delivery platforms (e.g., DoorDash, Uber Eats, Grubhub)
• Google Maps (for location services)
• Google Analytics and advertising services
• Online payment processors

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and we do not currently alter our data collection practices in response to DNT signals. However, you can control your tracking preferences through our cookie settings and by adjusting your browser preferences.

If you are a California resident, please note that the CCPA grants you the right to opt out of the sale or sharing of your personal information, which you may exercise as described in Section 8 of this Policy.

14. How to File a Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can address your concerns directly and promptly.

To submit a privacy complaint, please contact us at:

• Email: [email protected]
• Subject Line: "Privacy Complaint"

We will acknowledge receipt of your complaint within 5 business days and aim to resolve it within 30 business days. For complex complaints, we will keep you informed of our progress throughout the resolution process.

14.1 Complaints to the Federal Trade Commission (FTC)

If you believe that we have engaged in unfair or deceptive privacy practices and your complaint has not been satisfactorily resolved by us, you have the right to file a complaint with the U.S. Federal Trade Commission (FTC), which enforces consumer privacy protections under the FTC Act.

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Mailing Address: Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580

14.2 Complaints for California Residents

California residents who believe their CCPA/CPRA rights have been violated may also file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office.

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov

14.3 State Attorney General Offices

Residents of other states with applicable privacy laws may also contact their state's Attorney General office to file a privacy-related complaint. Many state AG offices have consumer protection divisions that handle privacy matters.

15. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our Website homepage
• Send an email notification to registered users if the changes significantly affect your rights or our data practices

Your continued use of our Website or services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree to the revised Policy, please discontinue use of our Website and contact us to request deletion of your personal information.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Archived versions of previous policies are available upon request.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or your privacy rights, please do not hesitate to reach out to us using the contact details below. We are committed to addressing your inquiries promptly and transparently.

When contacting us for privacy-related matters, please include the following information to help us respond efficiently:

• Your full name and email address associated with your account (if applicable)
• A clear description of your request or concern
• The specific right you wish to exercise (if applicable)
• Your state of residence (for state-specific rights requests)

We value your trust and are dedicated to maintaining the highest standards of privacy protection. Thank you for choosing Anthony's Coal Fired Pizza.